무료 도구 · 영어
무역 영어 이메일 템플릿 21개 · 견적 회신, 선금·잔금 요청, 결제 독촉, 선적 지연, 클레임 답변
수출 실무에서 바로 쓰는 영문 비즈니스 이메일 템플릿 21개. 인콰이어리 회신, 견적서 송부, 가격 협상, 선금·잔금 요청, 결제 독촉, 선적 통지, 클레임 답변, 명절 휴무 안내까지 빈칸만 바꿔 복사하세요.
아래 칸을 채우면 모든 템플릿의 [대괄호] 자리에 자동으로 들어갑니다. 나머지 [대괄호]는 상황에 맞게 바꿔 쓰세요.
템플릿 목록 보기
문의(인콰이어리) 회신
바이어가 제품·가격을 처음 물어봤을 때. 주요 조건을 먼저 알려 주고 수량·도착항을 물어 견적으로 이어 갑니다.
Subject: RE: Inquiry for [Product] – [Your Company] Dear [Buyer Name], Thank you for your inquiry about [Product] and for your interest in [Your Company]. Please find attached our latest catalog and price list. Our main terms are as follows: - Price: [FOB Busan], valid until [date] - MOQ: [1,000 pcs] per item - Lead time: [30 days] after receipt of advance payment - Payment: [T/T 30% in advance, 70% before shipment] If you let us know the quantity and destination port you have in mind, we will send you a formal quotation (proforma invoice) right away. We look forward to hearing from you. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
첫 영업 메일 (회사 소개)
처음 연락하는 해외 수입업체에 회사와 제품을 소개할 때. 짧게, 강점 세 가지와 다음 단계(샘플·견적)를 제안합니다.
Subject: [Product] supplier from Korea – [Your Company] Dear [Buyer Name], My name is [Your Name], [Title] at [Your Company], a manufacturer and exporter of [Product] based in Korea. I came across your company while looking for leading importers of [product category] in [Country], and I believe our products could be a good fit for your line-up: - [Strength 1: e.g., ISO 9001 certified production] - [Strength 2: e.g., flexible MOQ for first orders] - [Strength 3: e.g., competitive FOB prices and stable lead times] I have attached a short catalog for your reference. Would you be interested in receiving samples or a quotation? Thank you for your time, and I look forward to your reply. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
샘플 발송 안내
샘플을 특송으로 보낸 뒤 운송장 번호와 내용물을 알릴 때.
Subject: Samples of [Product] dispatched – Tracking No. [ ] Dear [Buyer Name], We are pleased to inform you that the samples of [Product] were sent today via [DHL/FedEx]. - Tracking No.: [ ] - Contents: [3 pcs each of models A, B and C] - Estimated arrival: [date] Please let us know your feedback once you have reviewed them. We would be happy to adjust the [specifications/packaging] to suit your market. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
견적서(PI) 보내기
수량이 정해져 정식 견적서(Proforma Invoice)를 보낼 때. 요약을 본문에 적어 두면 바이어가 바로 판단합니다.
Subject: Quotation for [Product] – PI No. [PI No.] Dear [Buyer Name], Thank you for your request. Please find attached our proforma invoice No. [PI No.] for [quantity] of [Product]. - Unit price: [USD 6.34/pc, FOB Busan] - Total amount: [USD 14,420.00] - Payment terms: [T/T 30% in advance, 70% before shipment] - Delivery: [within 30 days after receipt of advance payment] - Validity: this quotation is valid until [date] If everything is in order, please sign and return the PI. We will start production as soon as we receive the advance payment. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
가격 인하 요청에 답하기
바이어가 목표가(Target price)를 제시했는데 그대로는 어려울 때. 거절만 하지 말고 조건을 바꾼 대안을 줍니다.
Subject: RE: Price request for [Product] Dear [Buyer Name], Thank you for your feedback on our quotation. We understand the price level in your market. While we cannot meet your target price of [USD 5.80] at the current quantity, we can offer the following options: - [USD 6.10/pc] for an order of [5,000 pcs] or more, or - [USD 6.20/pc] with payment terms of [T/T 50% in advance]. We hope one of these options works for you, and we are happy to discuss further. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
최소 주문 수량(MOQ) 조정
첫 거래라 바이어가 MOQ보다 적게 주문하고 싶어 할 때. 단가를 조금 올려 소량 주문을 받아 줍니다.
Subject: RE: MOQ for trial order Dear [Buyer Name], Thank you for your interest in placing a trial order. Our standard MOQ is [1,000 pcs], but for your first order we can accept [500 pcs] at a unit price of [USD 6.60], as the production cost per unit is higher for smaller runs. From the second order, our standard price and MOQ will apply. Please let us know if this works for you. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
가격 인상 안내
원자재·물류비 상승으로 단가를 올려야 할 때. 적용 날짜와 기존 주문 처리 방법을 분명히 적습니다.
Subject: Price adjustment notice – effective [date] Dear [Buyer Name], Thank you for your continued business. Due to the recent increase in [raw material and logistics costs], we have to adjust our prices by [5]% effective from [date]. Our updated price list is attached. Orders confirmed before [date] will be supplied at the current prices. We have kept the increase to a minimum and appreciate your understanding. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
주문 확인과 선금 요청
바이어의 주문서(PO)를 받고 주문을 확정하며 선금을 요청할 때.
Subject: Order confirmation – PO No. [PO No.] Dear [Buyer Name], Thank you for your purchase order No. [PO No.]. We are pleased to confirm your order as below: - Product / quantity: [ ] - Total amount: [USD 14,420.00] - Estimated shipment: [date] Please find attached the signed proforma invoice No. [PI No.]. Kindly arrange the advance payment of [USD 4,326.00] to the bank account stated in the PI. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
선금 입금 확인
선금이 들어온 것을 확인하고 생산 시작을 알릴 때.
Subject: Advance payment received – PI No. [PI No.] Dear [Buyer Name], We confirm receipt of your advance payment of [USD 4,326.00] for PI No. [PI No.]. Thank you. Production has started, and we expect the goods to be ready for shipment around [date]. We will keep you updated on the progress. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
잔금 요청 (선적 전)
생산이 끝나 선적 전에 잔금을 받아야 할 때. 상업송장·패킹리스트를 함께 보냅니다.
Subject: Balance payment request before shipment – PI No. [PI No.] Dear [Buyer Name], We are pleased to inform you that your order is ready for shipment. The commercial invoice and packing list are attached for your reference. Please arrange the balance payment of [USD 10,094.00] by [date] so that we can ship on [vessel / ETD date]. We will send you a copy of the B/L right after loading. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
결제 독촉 (1차, 정중하게)
결제일이 지났는데 입금이 안 됐을 때 처음 보내는 메일. 이미 송금했으면 송금 증빙을 달라고 합니다.
Subject: Friendly reminder – Invoice No. [Invoice No.] due on [date] Dear [Buyer Name], This is a friendly reminder that the payment of [USD 10,094.00] for invoice No. [Invoice No.] was due on [date], and we have not yet received it. If you have already made the payment, could you please send us the remittance slip so that we can trace it with our bank? If not, we would appreciate it if you could arrange the payment at your earliest convenience. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
결제 독촉 (2차, 분명하게)
1차 독촉 뒤에도 입금이 없을 때. 날짜를 못 박고, 다음 주문 보류 가능성을 알립니다.
Subject: Overdue payment – Invoice No. [Invoice No.] (second notice) Dear [Buyer Name], We refer to our reminder of [date] regarding invoice No. [Invoice No.] for [USD 10,094.00], which is now [15] days overdue. Please arrange the payment by [date] and let us know the expected remittance date. Unless we receive the payment, we will have to put any pending orders on hold. If there is an issue on your side, please let us know so that we can find a solution together. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
생산 진행 상황 안내
생산 중간에 진행률과 예상 선적일을 알려 바이어를 안심시킬 때.
Subject: Production update – PO No. [PO No.] Dear [Buyer Name], We would like to update you on the production of your order No. [PO No.]. - Progress: about [70]% completed - Quality inspection: scheduled for [date] - Expected ready date: [date] We have booked space on a vessel departing around [date] and will confirm the details once the booking is finalized. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
선적 지연 사과
원자재·선복·항만 사정으로 선적이 늦어질 때. 이유, 새 일정, 대책을 함께 알립니다.
Subject: Shipment delay – PO No. [PO No.] Dear [Buyer Name], We regret to inform you that the shipment of your order No. [PO No.] will be delayed by about [one week] due to [a delay in raw material supply / port congestion]. The new estimated shipping date is [date]. We sincerely apologize for the inconvenience and are doing our best to minimize the delay. We will keep you informed of any further changes. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
선적 완료 통지 (Shipping Advice)
배에 실은 뒤 배 이름·출항일·B/L 번호 등을 알리고 선적 서류 사본을 보낼 때.
Subject: Shipping advice – Invoice No. [Invoice No.] / B/L No. [B/L No.] Dear [Buyer Name], We are pleased to advise that your order has been shipped as follows: - Vessel / voyage: [ ] - ETD [Busan]: [date] / ETA [port of discharge]: [date] - B/L No.: [B/L No.] - Packages: [50 CTNS, 830 KGS, 2.92 CBM] Copies of the commercial invoice, packing list and B/L are attached. [The original documents will be sent by courier. / The B/L will be surrendered upon receipt of the balance payment.] Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
B/L 서렌더 완료 안내
잔금을 받고 B/L을 서렌더(원본 없이 화물 인수) 처리했을 때.
Subject: B/L surrendered – B/L No. [B/L No.] Dear [Buyer Name], Thank you for the balance payment. We confirm that B/L No. [B/L No.] has been surrendered at the port of loading. You or your forwarder can now collect the cargo at [port of discharge] without the original B/L. For the delivery order, please contact [the destination agent / forwarder: name, contact]. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
원본 서류 발송 안내
B/L 원본·원산지증명서 등 원본 서류를 특송으로 보냈을 때.
Subject: Original shipping documents dispatched – Invoice No. [Invoice No.] Dear [Buyer Name], We have sent the original shipping documents for invoice No. [Invoice No.] via [DHL], tracking No. [ ]. The package contains: - Full set of original B/L ([3/3]) - Commercial invoice and packing list - Certificate of origin [and other documents] Please let us know once you have received them. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
품질 클레임 접수 답변
바이어가 불량·파손을 알려 왔을 때. 먼저 사과하고, 확인에 필요한 자료와 답변 기한을 알려 줍니다.
Subject: RE: Quality claim – Invoice No. [Invoice No.] Dear [Buyer Name], Thank you for letting us know about the issue with [Product], and we are sorry for the trouble this has caused. To investigate the case, could you please send us: - Photos or videos of the defective items and the carton marks - The number of affected units and the lot number Once we receive them, we will review the case with our QC team and get back to you with a solution within [3 working days]. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
재주문 제안 (팔로업)
지난 선적 뒤 한동안 연락이 없을 때 판매 상황을 묻고 재주문을 제안합니다.
Subject: Follow-up on [Product] – planning your next order Dear [Buyer Name], I hope the [Product] from our last shipment has been well received in your market. We would love to hear any feedback from your customers. If you are planning your next order, please note that our production schedule for [month] is filling up, so placing your order by [date] would secure your preferred shipment date. Please let me know if you need an updated quotation. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
명절 휴무 안내
설·추석 연휴처럼 사무실·공장이 쉬는 기간을 미리 알릴 때. 선적 일정 영향도 함께 적습니다.
Subject: Holiday notice – [Chuseok / Lunar New Year] ([dates]) Dear [Buyer Name], Please be informed that our office and factory will be closed from [date] to [date] for the [Chuseok (Korean Thanksgiving) / Lunar New Year] holidays. We will resume work on [date]. Orders confirmed by [date] will be shipped as scheduled. For anything urgent during the holidays, please contact me at [mobile / email]. Thank you for your understanding. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
신제품 소개
기존 바이어에게 새 제품을 알리고 샘플을 제안할 때.
Subject: New product launch – [New Product] Dear [Buyer Name], We are excited to introduce our new [New Product], which will be available from [date]. - [Key feature 1] - [Key feature 2] - Introductory price: [USD ]/pc [FOB Busan] for orders placed by [date] The product sheet is attached. We would be happy to send you samples — just let us know the quantity you need. Best regards, [Your Name] [Title] | [Your Company] [Phone] | [Email]
무역 영어 메일을 쓸 때
- 제목에 번호를 넣으세요. PI·PO·인보이스·B/L 번호를 제목에 넣으면 바이어가 찾기 쉽고, 나중에 분쟁이 생겼을 때 기록으로도 좋습니다.
- 숫자는 목록으로. 금액·수량·날짜는 문장 속에 섞지 말고 «- Total amount: USD 14,420.00»처럼 한 줄씩 적으면 오해가 줄어듭니다.
- 날짜는 월 이름으로. 03/10은 나라마다 3월 10일 또는 10월 3일로 읽히니 «10 Mar 2026»처럼 씁니다.
- 독촉·클레임은 사실과 다음 단계만. 감정 표현 없이 금액·기한·필요한 조치를 분명히 적습니다.
원가와 박스 규격만 넣으면 EXW부터 DDP까지 조건별 단가와 영문 PI·CI·PL이 바로 나옵니다.
수출 견적 계산기 열기 →참고
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